Returns & Exchanges
At MezeHub, we take pride in the quality of our authentic Mediterranean delicacies and want you to be completely satisfied with your order. Due to the perishable nature of our products, we offer a dedicated resolution process for any items that arrive damaged or do not meet our freshness standards.
Inspect Your Order
Upon delivery, please immediately check your items for any signs of damage, leakage, or quality concerns that may have occurred during transit.
Contact Support
If there is an issue, email our support team within 24 hours of delivery with your order number and clear photos of the products in question.
Review Process
Our culinary quality team will review your claim within 2 business days to determine if a replacement or a full refund is appropriate based on the condition of the goods.
Resolution
Once approved, we will either dispatch a fresh replacement of your meze favorites at no extra cost or issue a refund directly to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing