Frequently Asked Questions
Everything you need to know about our authentic Mediterranean delicacies.
How are your perishable products shipped?
All temperature-sensitive mezes and dips are shipped in insulated thermal packaging with non-toxic ice packs to ensure they arrive fresh at your doorstep.
Are your ingredients sourced directly from the Mediterranean?
Yes, we partner directly with artisanal producers in Greece, Turkey, and Lebanon to bring you authentic flavors and the highest quality ingredients.
Do you offer vegan and gluten-free options?
Absolutely! We have a wide selection of vegan and gluten-free mezes. You can easily filter our collection by dietary preference on the shop page.
What is the shelf life of the mezes?
Most of our fresh products have a shelf life of 10-14 days when refrigerated. Specific 'Best By' dates are printed on each individual container.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or spoiled, please contact us within 24 hours for a full refund or replacement.
Can I track my delivery?
Yes, once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your shipment in real-time.